Refund policy

Return, Refund, Replacement & Exchange Policy

At our company, customer satisfaction is our priority. To maintain transparency and prevent fraudulent claims, we have established the following Return, Refund, Replacement, and Exchange Policy. By placing an order on our website, you acknowledge and agree to all the terms mentioned below.

1. Mandatory Unboxing Video Requirement

A complete and uninterrupted unboxing video is mandatory for any return, refund, replacement, exchange, missing item, damaged item, defective product, incorrect product, or quality-related claim.

The unboxing video must:

  • Start before opening the package.
  • Clearly show the sealed package from all sides.
  • Clearly display the shipping label and tracking details.
  • Show the package being opened without any cuts, pauses, edits, or interruptions.
  • Clearly show the product received inside the package.
  • Capture any damage, defect, missing item, or discrepancy being reported.

Any video that appears edited, incomplete, paused, cut, or manipulated will not be accepted as valid proof.

2. No Unboxing Video – No Refund Policy

If a customer fails to provide a valid unboxing video, the company shall not be responsible for any claim regarding:

  • Wrong product received
  • Damaged product received
  • Defective product received
  • Missing items
  • Incomplete order
  • Broken product
  • Product quality concerns
  • Exchange requests
  • Replacement requests
  • Refund requests

Under no circumstances will any refund, replacement, exchange, or compensation be provided without a valid unboxing video.

The decision of the company regarding claim approval or rejection shall be final and binding.

3. Claim Submission Process

To initiate a claim, customers must email our support team within 24 hours of delivery and provide:

  • Order Number
  • Full Name
  • Registered Mobile Number
  • Clear photographs of the product
  • Complete unboxing video
  • Description of the issue

Claims submitted after 24 hours of delivery may not be considered.

4. Eligibility for Return, Exchange, or Replacement

A return, exchange, or replacement may only be approved if:

  • A valid unboxing video is provided.
  • The issue is verified by our support team.
  • The product has not been used, altered, washed, damaged, or modified by the customer.
  • The product is returned in its original packaging with all accessories, tags, labels, and invoices intact.

Approval of a return, exchange, or replacement is subject to verification by our quality control team.

5. Non-Returnable Products

The following products are not eligible for return, refund, or exchange:

  • Used products
  • Customized products
  • Personal care products
  • Products damaged due to customer misuse
  • Products returned without original packaging
  • Products for which no unboxing video is available
  • Products returned after the specified claim period

6. Refund Policy

Refunds will only be processed after:

  • Successful verification of the claim.
  • Receipt and inspection of the returned product (if applicable).
  • Approval by the quality assurance team.

Refunds may take 7–15 business days to reflect in the customer's original payment method, depending on banking channels and payment providers.

Shipping charges, COD charges, platform fees, convenience fees, and handling fees may be non-refundable unless otherwise specified.

7. Exchange Policy

Exchange requests are subject to:

  • Product availability.
  • Successful claim verification.
  • Availability of replacement stock.

If the requested replacement item is unavailable, the company may offer an alternative product or store credit at its sole discretion.

8. Fraudulent Claims

The company reserves the right to reject any claim that appears fraudulent, misleading, false, or intentionally manipulated.

Customers found submitting false claims, edited videos, altered evidence, or misleading information may be permanently restricted from future purchases and support services.

9. Company's Right to Final Decision

The company reserves the sole and absolute right to:

  • Approve or reject any refund request.
  • Approve or reject any return request.
  • Approve or reject any exchange request.
  • Request additional evidence from the customer.
  • Modify this policy at any time without prior notice.

All decisions made by the company regarding disputes, claims, refunds, returns, exchanges, or replacements shall be final.

10. Acceptance of Policy

By purchasing from our website, the customer confirms that they have read, understood, and agreed to this Return, Refund, Replacement, and Exchange Policy in its entirety.

Important Notice:
No Unboxing Video = No Refund, No Return, No Replacement, and No Exchange. This policy is strictly enforced for all orders without exception.